REFUND POLICY (HASSLE FREE)
Customer satisfaction is very important to us. Aspen Lighting has a 5 star rating issued by Yahoo Shopping for excellent customer service. Please read our hassle free 60 day return policy.
Damaged item - We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days after merchandise has been received.
Not satisfied - If you are not satisfied with the merchandise you purchased from our site or catalog, you can return the merchandise within 60 days from the day received and we will refund your money excluding the shipping fee. Please email or call us before returning merchandise to obtain the correct return address for your package. The merchandise must be adequately packed and insured before returning and must be in excellent unused new condition. Custom orders, special orders, clearance products, gift certificates and bulk orders are nonrefundable. Light fixtures that have been installed cannot be returned.
CUSTOMIZED & PERSONALIZED ORDERS
We can not accept returns or issue refunds for customized merchandise. We will replace the merchandise if it is damaged at no cost to the buyer.